This is the kind of service you hope for…………
Coming home from NJ to Boston after Memorial Day weekend in our Outback we had a boot over our trans-axle U joint blow out (car has 100,000 commuter miles on it) spraying grease all over the engine and creating what can only be called a disconcerting amount of smoke. Called sister (also Subaru owner) and she looked up nearby dealers, found Ramsey and called them who then called me back all within about 5 minutes. And they essentially took it from there, arranging towing if needed though after we figured out what it was we realized it was safe to drive a couple of miles to the dealer. We arrived at closing time and they worked with me for over an hour to get me a car, they then let me use a sales demo for the night and even allowed me to drive it back to Boston (my wife had to get back for a meeting the next morning) and return the next day to pick up our car after being serviced. Picked the car up the next day and they even had it washed. The car has been running great ever since.
The whole time the customer service crew at Ramsey bent over backwards to help us out. Much thanks to all there.
One more reason why we own 2 (yes two) Subaru’s and why we will likely be Subaru owners / customers for a very long time.
So thank you Ramsey and thank you Subaru. Nice Job!
Source URL: Dealer Rater