I had and overall good experience at Ramsey Subaru. We worked with Clayton who got us they car we wanted at the price we wanted. I never felt pressured. Before finalizing the deal at Ramsey I checked out Bill Kolb Subaru in Rockland (my 2 previous Subarus were leased from them). I had never had a problem there. We spoke to a salesman, test drove a car and negotiated a price. We asked several times for the best possible price/deal. We were told we had it. Also, they did not have the car/color I wanted. They told me it would take up to 10 days to get it… my lease was up in 2 days. So, we said we would think about it and call or come back later. We went to Ramsey and they matched Bill Kolb’s “best deal” and added free oil changes. Later that afternoon, Bill Kolb’s sales man called my cell, my home and emailed me. I emailed him back and apologized that we could not do business, but another dealer gave me the price I wanted and had the car I wanted on site and this dealer was much closer and convenient to may home. The next night, around dinner time, Bill Kolb called again and began to harass and interrogate me about why I didn’t make a deal with them. The manager got on the phone and said if I hadn’t picked up the car from Ramsey then I didn’t really have a deal. He also said, “what if I give you their price and a check for $1000?” So, now Bill Kolb is trying to bribe me. I said if you could have done such a better deal, you should have done it before I walked out your door, not after the fact.
Source URL: Dealer Rater
Ramsey Subaru business